Delivery options available
For orders placed by 1:00 p.m. central time and merchandise is in stock, your order will ship same day. You may request next day or second day delivery or ground delivery.

Extra charges for delivery
Extra charges for next day and second day delivery, one-hour and three-hour delivery would apply. Products considered hazardous require special packaging handling and additional shipping charges. Please inquire within when placing your order.

Return policy
All returns must have a Returned Goods Authorization (RGA) Number. All returns may be subject to restocking charge. Call 1-800-628-4428 to obtain a RGA number.
To insure proper credit each request for return must include:

• Customer name and address
• Northwest Scientific shipping order number
• Date of Invoice
• Northwest Scientific catalog number
• Customer purchase order number
• Returned Goods Authorization (RGA) Number
• Reason for return

Items that can not be returned
Items not acceptable for Return or Credit:

1. Products that are not in good condition for resale (including products with damaged, missing or defaced labeling or packaging)
2. Any controlled products such as chemicals, reagents, diagnostics, sterile (unless products do not meet specification)
3. Used laboratory apparatus or instruments or items without the original packaging, labeling and operating manuals.
4. Refrigerated products or other perishables
5. Products purchased on a Special Order Basis or custom and non-stocked items (unless manufacturer will accept returns)
6. Merchandise not purchased from Northwest Scientific
7. Merchandise that has been discontinued.
8. Merchandise with an expired shelf life or an expiration date too short for resale